We launched the new website in April 2012 based on customer inputs. Please tell us what you think for the new site. Your feedback is very important to us. This survey should only take 3-5 minutes of your time.
1.  We made changes so that the navigation menu is easier to read (darker) and less mouse sensitive.
 
What other improvements do you want to see in the menu?
VERY DIFFICULT
 
 
 
 
 
 
VERY EASY
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Please rate the navigation menu on a scale of 1 – 10 with 1 being VERY DIFFICULT and 10 being VERY EASY
*2.  Now you can search model numbers (Compressors, condensing units, thermostats, valves etc) in the website search function. Does it work for you? If not, please explain.
(Required Field)
3.  Mobile Site and Mobile Device
 
If yes, what do you use the mobile device for? (for question b.)
YesNo
a. Are you aware that our website is mobile friendly now?
b. Do you use mobile devices (including tablets) to access our website?
*4.  We re-organized the homepage layout. What do you think about the homepage?
(Required Field)
5.  What is your main purpose to visit our web site?




  
6.  Please rate the following statements on a scale of 1 – 10 with 1 being VERY DIFFICULT and 10 being VERY EASY
 
VERY DIFFICULT
 
 
 
 
 
 
VERY EASY
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a. Finding technical information
b. Finding general product or service information
c. Log in process to Customer Portal, such as OPI
*7.  Were you able to find what you are looking for?
(Required Field)
8.  If you answered 'No' to the above, please let us know why.
9.  How satisfying was your visit?
Not satisfying
at all
Very satisfying
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*10.  Will you return to our site in the future?
(Required Field)
11.  What will you recommend to improve our site and better your navigation experience?
12.  Other comments:
*13.  Your email address:
(Required Field)
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CONSIDER IT SOLVED.